Refund Policy

1. Trying Streamboth first

The Free plan lets you try the studio, recording and going live before you pay for anything. Please use it, along with a short test stream, to check that Streamboth works for you before you upgrade.

2. Cancelling

You can cancel a paid plan any time from Pricing → Manage billing. Once you cancel, you won't be charged again. Your plan stays active until the end of the month or year you've already paid for, and then your account moves to the Free plan. Your account, scenes, songs and settings stay.

The Service plans (Service Pro, Service Business and Service Apex) are plans like the others, so all of this applies to them; they have no free trial. The same goes for the Teleprompter and Scripture subscriptions on our website: cancel either any time from Manage billing, and it stays usable until the end of the month or year you've paid for. Everything in this policy applies to them as it does to plans. The Teleprompter starts with a 7-day free trial with no card needed, and Scripture has a Free plan and a 7-day free trial of Pro, so you can try them before paying anything. Changing your Scripture plan charges or credits the difference at once; import hours you haven't used aren't refunded and don't carry over.

The same goes for the Chronicles, Gatherings and Lyceum subscriptions: the owner of the church, organiser or school pays, and can cancel any time from Manage billing in the app's Settings; it stays usable until the end of the month or year paid for, and everything in this policy applies. Each starts with a 7-day free trial with no card needed, so you can try it before paying anything.

AnnanAI captions over the 10 hours a month included with Apex and the Service plans are charged at $2 an hour, by the minute, after the month ends. That charge is for captions already used, so it isn't refunded, except when it was made by mistake (see below) — for example, time counted while AnnanAI wasn't actually writing your captions because of a problem on our side.

3. Refunds

Each payment covers the month or year it's for. When you cancel part-way through, we don't refund the rest of that period, and you keep using your plan until it ends. We do refund in these cases:

• A charge made by mistake, for example if you were charged twice, or charged after you had cancelled. Tell us within 30 days of the charge and we'll refund it in full.
• A long outage caused by us. If Streamboth was unavailable to you for a long time because of a problem on our side, contact us and we'll offer a fair refund or credit.
• If we close your account for a reason other than you breaking our Terms of Service, we'll refund the unused part of your paid period.

If you switch to a cheaper plan part-way through a period, the unused part of what you paid becomes a credit on your next payments rather than a refund.

If the law where you live gives you a right to cancel or to a refund, as consumer law does in some countries, nothing in this policy takes that right away.

Tickets bought through Gatherings and school fees paid through Lyceum aren't payments to Streamboth either: the organiser or the school refunds them (when Streamboth collected the payment and hasn't paid it out yet, they can ask us to refund it through Paystack).

Gifts to a church through Chronicles aren't payments to Streamboth, so this policy doesn't cover them. A gift is refunded by the church it was given to — ask that church. When a church uses "Streamboth collects and pays out", the church can ask us to refund a gift through Paystack before it has been paid out to them.

4. How refunds are paid

Refunds go back to the card or payment method you paid with, through our payment provider, Stripe. They usually show up within 5–10 business days, depending on your bank.

5. Asking for a refund

Email streambothlive@gmail.com from the address on your Streamboth account, or use our Contact page. Tell us the date and amount of the charge, and briefly what happened. We'll reply within 5 business days.